{"id":5199,"date":"2013-10-21T01:47:58","date_gmt":"2013-10-21T06:47:58","guid":{"rendered":"http:\/\/smallbizsurvival.com\/?p=5199"},"modified":"2014-08-27T07:52:02","modified_gmt":"2014-08-27T12:52:02","slug":"weakness-2-poor-customer-service","status":"publish","type":"post","link":"https:\/\/smallbizsurvival.com\/2013\/10\/weakness-2-poor-customer-service.html","title":{"rendered":"Weakness 2. Poor Customer Service"},"content":{"rendered":"

\"7<\/h2>\n

The 7 Most Common Weaknesses of Local Shops<\/h2>\n

And what we’re all going to do about them.<\/h2>\n

As we head into the busy holiday shopping season, we’ll see lots of Shop Local messages working to get customers to think about shifting their shopping more to local stores. I want to add another layer, and get rural business owners to think about making Better Local Shopping to hold on to those customers.<\/p>\n

This is part 2 of a seven week series on the weaknesses and what we can do about them.<\/p>\n

If you’re a local business,<\/strong>\u00a0you can take these to heart. Make an honest effort to improve in each of these areas over these 7 weeks. That takes us up to Thanksgiving holiday in the US, Shop Small Saturday, and the final few weeks of holiday shopping everywhere.<\/p>\n

If you’re with a Chamber of Commerce or other business organization,<\/strong>\u00a0you can gather a small group of merchants who want to work on these together. Meet, go over the weakness, brainstorm some ideas, and maybe find ways to share resources and turn them into strengths.<\/p>\n

\u00a0<\/strong><\/p>\n

The Series:\u00a0<\/strong><\/p>\n