{"id":13780,"date":"2021-05-28T06:20:25","date_gmt":"2021-05-28T11:20:25","guid":{"rendered":"https:\/\/smallbizsurvival.com\/?p=13780"},"modified":"2021-05-17T10:39:32","modified_gmt":"2021-05-17T15:39:32","slug":"how-to-remember-customer-names-write-them-down","status":"publish","type":"post","link":"https:\/\/smallbizsurvival.com\/2021\/05\/how-to-remember-customer-names-write-them-down.html","title":{"rendered":"How to remember customer names: write them down"},"content":{"rendered":"<h2>Guest post by <a href=\"https:\/\/robhatch.com\/\">Rob Hatch<\/a><\/h2>\n<p><a href=\"https:\/\/smallbizsurvival.com\/author\/chris\">Chris Brogan<\/a> recently shared a story of a local bookstore in his hometown. He asked them to order a specific book for him that wasn\u2019t in stock. The owner <strong>wrote down his name<\/strong> and phone number and told him she\u2019d order it.<\/p>\n<p>The next week, when he walked in the store, she looked up and said, \u201cHi, Chris!\u201d<\/p>\n<p>That simple act of remembering his name, earned her a customer for life.<\/p>\n<div id=\"attachment_10956\" style=\"width: 650px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-10956\" class=\"size-full wp-image-10956\" src=\"https:\/\/smallbizsurvival.com\/wp-content\/uploads\/2016\/11\/Books-sign.-Photo-CC-by-Joshua-Kirby-on-Flickr.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/smallbizsurvival.com\/wp-content\/uploads\/2016\/11\/Books-sign.-Photo-CC-by-Joshua-Kirby-on-Flickr.jpg 640w, https:\/\/smallbizsurvival.com\/wp-content\/uploads\/2016\/11\/Books-sign.-Photo-CC-by-Joshua-Kirby-on-Flickr-300x169.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><p id=\"caption-attachment-10956\" class=\"wp-caption-text\">Books sign. Photo CC by Joshua Kirby on Flickr<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Guest post by Rob Hatch Chris Brogan recently shared a story of a local bookstore in his hometown. He asked them to order a specific book for him that wasn\u2019t in stock. The owner wrote down his name and phone number and told him she\u2019d order it. The next week, when he walked in the [&hellip;]<\/p>\n","protected":false},"author":98,"featured_media":10956,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":""},"categories":[4,7,8,17],"tags":[557,182,633,632,181],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/smallbizsurvival.com\/wp-content\/uploads\/2016\/11\/Books-sign.-Photo-CC-by-Joshua-Kirby-on-Flickr.jpg","_links":{"self":[{"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/posts\/13780"}],"collection":[{"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/users\/98"}],"replies":[{"embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/comments?post=13780"}],"version-history":[{"count":1,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/posts\/13780\/revisions"}],"predecessor-version":[{"id":13781,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/posts\/13780\/revisions\/13781"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/media\/10956"}],"wp:attachment":[{"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/media?parent=13780"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/categories?post=13780"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/tags?post=13780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}