{"id":13112,"date":"2019-04-15T16:35:26","date_gmt":"2019-04-15T21:35:26","guid":{"rendered":"http:\/\/smallbizsurvival.com\/?p=13112"},"modified":"2019-04-11T10:43:01","modified_gmt":"2019-04-11T15:43:01","slug":"the-secret-to-effective-follow-up-what-not-to-say","status":"publish","type":"post","link":"https:\/\/smallbizsurvival.com\/2019\/04\/the-secret-to-effective-follow-up-what-not-to-say.html","title":{"rendered":"The secret to effective follow up: What NOT to say"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-12933\" src=\"https:\/\/smallbizsurvival.com\/wp-content\/uploads\/2019\/01\/laptop-via-picnoi-300x200.jpg\" alt=\"women using laptops\" width=\"300\" height=\"200\" srcset=\"https:\/\/smallbizsurvival.com\/wp-content\/uploads\/2019\/01\/laptop-via-picnoi-300x200.jpg 300w, https:\/\/smallbizsurvival.com\/wp-content\/uploads\/2019\/01\/laptop-via-picnoi.jpg 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>You probably know better than to follow up with someone like this:<\/p>\n<ul>\n<li>&#8220;Just following up!&#8221;<\/li>\n<\/ul>\n<p>You realize that doesn&#8217;t really help either of you. But you still might be making this mistake:<\/p>\n<ul>\n<li>&#8220;Did you do that thing you said you were going to do?&#8221;<\/li>\n<\/ul>\n<p>That feels like it&#8217;s helping, but from the customer perspective, it&#8217;s just adding to our guilt. What if you took a different approach, a helpful approach.<\/p>\n<blockquote><p><strong>Here&#8217;s how I can help you be successful with this next step.&#8221;<\/strong><\/p><\/blockquote>\n<p>Now that sounds helpful! And I&#8217;m betting you&#8217;ll have a lot more success following up to be helpful than to just add more guilt.<\/p>\n<p><em>New to SmallBizSurvival.com? Take the\u00a0<a href=\"https:\/\/smallbizsurvival.com\/guided-tour.html\">Guided Tour<\/a>. Like what you see?\u00a0<a href=\"https:\/\/smallbizsurvival.com\/get-updates.html\">Get our updates<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You probably know better than to follow up with someone like this: &#8220;Just following up!&#8221; You realize that doesn&#8217;t really help either of you. But you still might be making this mistake: &#8220;Did you do that thing you said you were going to do?&#8221; That feels like it&#8217;s helping, but from the customer perspective, it&#8217;s [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":12933,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":""},"categories":[4,3,7,24,8],"tags":[435,73,434,436,104,48,227],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/smallbizsurvival.com\/wp-content\/uploads\/2019\/01\/laptop-via-picnoi.jpg","_links":{"self":[{"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/posts\/13112"}],"collection":[{"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/comments?post=13112"}],"version-history":[{"count":1,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/posts\/13112\/revisions"}],"predecessor-version":[{"id":13113,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/posts\/13112\/revisions\/13113"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/media\/12933"}],"wp:attachment":[{"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/media?parent=13112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/categories?post=13112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smallbizsurvival.com\/wp-json\/wp\/v2\/tags?post=13112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}